Reporting, monitoring and experimentation for every conversation your agents hold - track outcomes like resolutions and revenue, drill from any trend to the exact calls behind it, and audit the reasoning behind every action.
Capture, score, investigate, act - a closed loop on every call and message.
Every call and message lands with its transcript, action trace and outcome attached.
Conversations are auto-tagged and scored against the metrics you care about.
Click any data point to drill from dashboard to the conversations driving it.
Alert your team, tune playbooks and test behavior variants - then watch the numbers move.
Reporting, investigation and always-on observability for fleets of autonomous agents.
Track the metrics that matter - CSAT, resolution, conversions and revenue, not just call counts.
Jump from any data point to the sample conversations behind it and find the root cause fast.
Conversations are categorized automatically, so you always know what customers actually ask for.
Test variations of agent behavior - hand-off rules, tone, determinism - and keep what wins.
See the reasoning behind every agent action - knowledge used, systems touched, decisions made.
Always-on review flags conversations that need human attention and pushes alerts to your tools.
Wire analytics into your agent fleet in minutes: outcome metrics, per-action traces and always-on alerting, from the first conversation.