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Autonomous agents for revenue and service teams, built on realtime voice + messaging infrastructure - an open-source conversation framework and CPaaS on metered telephony + speech, so any agent can call and text the real world.

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© 2026 Unpod.ai · All rights reservedMade in India ❤️ · Built for the world
AI-Native Conversational Platform

Autonomous Agents
to 10X your pipeline

Unpod gives revenue and service teams autonomous agents that hold context between touches, act in your business systems, and keep the experience human.

Start buildingRead the docs
Powering conversations in production for:
KServe
faffit
LenDenClub
VaaniResearch
Kairali
EXPAND WITHOUT REBUILDING

Start once, expand into an outcome engine.

Five motions, one runtime - start with one and add the next without rebuilding. The same loop runs a campaign or a service desk: Discover finds the moment, Context knows who it belongs to, Converse runs the conversation, Closure ends it with the business state correct - while Publish keeps answering in public, in parallel. The order marks the common path, not a required one.

Start building →Read the docs
The Five Motions
Discover
Publish
Context
Converse
Closure
MOTION 01
Discover
Find the moment worth acting on - new demand, a problem surfacing, a customer going quiet. The agent watches for change, not a static list.
RedditLinkedInSearchAd platformsProduct events
See it work

Standout conversations. Measurable outcomes.

Unpod helps teams show up on every channel and finish what the conversation started.

Live

Drive high-value outcomes in your business

Answers, qualifies intent, books the slot, hands off warm - every step written back to the journey.

One thread, every channel

Voice, WhatsApp, SMS, email and web chat run on one journey - add a channel without rebuilding the agent.

Engage

action → outcome → next action

Move from one-off conversations to proactive interactions that build relationships and deliver business outcomes.

Acts in your systems

Calendar, CRM, inbox - real actions under policies that travel with the journey, verified before it closes.

Proof of execution

What the runtime handles in production.

<330ms
voice round-trip latency
2M+
conversations in a month
10K+
conversations in parallel
99.99%
telephony uptime

Data residency

Pin storage to US, EU or India regions. Your choice, per project.

Encrypted end-to-end

TLS in transit, AES-256 at rest. Bring your own KMS keys.

Zero-retention audio

Streams aren’t stored by default. Opt in only if you need recordings.

Your model only

Transcripts train your own model when you ask. Never a shared or third-party one.

ISO
27001
ISO 27001
Information security
ISO
42001
ISO 42001
AI management
DPDP
India
DPDP India
Data protection
SOC 2
Type II
SOC 2 Type II
In progress
Product overview

Meet Unpod AI

The leading conversational AI platform for businesses.

TELEPHONY

Go Live in Minutes

Attach a number to an agent, set concurrency, hit publish. No engineering sprint, no vendor call.

  • Bind any number to an agent and set concurrent channels from one screen
  • Add custom config fields per number for routing and compliance
Telephony+Search here...+918071539102+918071539101+919228883071All services operationalLiveUnpod BridgePublishIntegrationDocumentsNumber Configuration – +918071539102Concurrency Channels1Select Agentmy-support-agentYou can add up to 8 (remain: 7) channelsConfig Fields+ Add FieldSave
OPS CONSOLE

Catch Risk Before It Escalates

Every live call is scored Healthy, Warning, or Danger the moment it needs attention - not after the customer hangs up.

  • Auto-flags stuck refunds, failed KYC, and repeated objections
  • Nudge any live call straight from the console, no dialing in
Test Call▾Live CallsOps24 active20:34:13 ISTSearchExport+ New CampaignOpsconsoleEvery conversation, live. Tiles flag risk in real time - open a call to see transcript, summary, and act.Active Calls24+6Healthy1771%Warning5+2Danger2+1All 8Danger 2Warning 2Healthy 4DANGER · ESCALATECALL_8842DKDivyanshu KapoorFreshbusRefund stuck for 9 days. Customerthreatening legal action.live ● 04:21NudgeWARNING · WATCHCALL_8841SISneha IyerAvana HonesAsking about a 3BHK in Sector 84 -pricing question repeated 3x.live ● 02:14NudgeHEALTHYCALL_8840RMRohan MehtaKairaliBooking a 2-night Panchakarma - agentmoving smoothly through slots.live ● 01:58NudgeHEALTHYCALL_8839ASAnita SaxenaPlantmadeRoutine reorder - money plant + ceramicpot.live ● 00:48NudgeDANGER · ESCALATECALL_8838VSVikram SinghAxisFinKYC failed twice - customer is shouting.Possible fraud flag triggered.live ● 06:52NudgeWARNING · WATCHCALL_8837MJMeera JoshiOsho HimalayaAsked about silent retreat dates - agentgave wrong month once.live ● 03:08NudgeHEALTHYCALL_8836TPTanmay PatelSpice ShastraCatering enquiry - 80 pax, North Indian.live ● 02:32NudgeHEALTHYCALL_8835PRPooja RaoSky CATax filing - straightforward Form 16.live ● 01:14Nudge
CALL DETAIL

Every Call, Fully Understood

Auto-generated summaries, sentiment, tone, and outcome for every conversation - skip replaying the recording.

  • Instant summary, sentiment, tone, and engagement scoring
  • Full metadata: duration, agent, cost, latency, and accuracy
Test Call☎ ⋮Search here...JOJobanjeet836074860408:11 PMHAHarshita+91993667829712:25 PMHAHarshita+919936678297Yesterday 07:50 PMHAHarshita+919936678297Yesterday 07:50 PMBLBhanwar lal6376736945Yesterday 07:05 PMHAHarshita+919936678297Yesterday 07:01 PMHAHarshita+919936678297Yesterday 06:51 PMShowing 50 of 9,034 recordsJOJobanjeetToday at 08:11 PM↑ Outgoing✓ Completed☎ CallOverviewConversationActivitySummaryDuring the call, the agent, Saanvi, introduced herself and inquired about the user's child for preschooladmission. The user, Jobanjeet, expressed interest by providing their child's name and date of birth butmentioned that their child, Amit, is only four months old and not yet eligible for the programs. The agentoffered to check for nearby preschool options and asked for the user's area and pincode, indicating aAnalyticsStart TimeJul 17, 2026 At 08:12 PMEnd TimeJul 17, 2026 At 08:16 PMOutcomeFollow-Up NeededInterest LevelInterestedEngagementHighSentimentPositiveToneFriendlyCall Duration4 Min 31 SecUser Number8360748604Assistant Number+918071539101Call Ended ByUserCall Triggered byShym PaliwalAgentCopy of PihuProfile StatusActiveCost0
ANALYTICS

See the Full Picture

Call volume, sentiment, and outcomes across every agent and number, broken down to the hour.

  • Spot peak call times and staff your team around them
  • Break down performance by agent or by phone number
Test Call▾IPPPS+17↗ ShareTOTAL CALLS9,013CONNECTED CALLS5,829INTERESTED75FAILED797TOTAL DURATION12,043.78 MinsCall Activity Peak Times025050075010001:00 AM3:00 AM5:00 AM7:00 AM9:00 AM11:00 AM1:00 PM3:00 PM5:00 PM7:00 PM9:00 PM11:00 PMCall SentimentPositive5178.87%Negative991.7%Neutral521389.43%End Call ReasonsUser462951.39%Agent2302.55%Technical414946.06%By Agent / Number (Caller DID)By NumberBy AgentNumberTotal:ConnectedInterestedFailedInterested%Talk (Min)+91807153921284436248242.9%393.4+91807153921372141031156.8%450.2
USAGE

Scale Without the Guesswork

Inbound vs outbound volume, wallet balance, and spend, all in one view across every active number.

  • Track spend and usage trends day by day
  • Monitor active numbers and connection rates at a glance
unpodOverviewTelephony˄OverviewNumbersTrunksCallsSpeech˅Agents˅Playground↗NotificationsSettingsUnpod TVs⌄Start date→End dateWallet Balance: 11,746.01 bitsTOTAL1,380▲ 100.9%CONNECTED00.00% Success RateINBOUND CALLS133▼ 8.3%OUTBOUND CALLS1,247▲ 130.9%ACTIVE NUMBERS3TOTAL SPEND$16.14▲ 100.0%Usage Overview090180270360Jun 27Calls : 354Jun 19Jun 26Jul 03Jul 10Jul 17Inbound vs Outbound080160240320InboundOutbound
Live product walkthrough

Watch every interaction, the moment it happens.

Unpod scores risk, sentiment and outcomes in real time across every voice agent you run - this is exactly what your ops team sees, live, across the real Unpod screens.

Start building free
0Total calls / day
0Connected
0Live right now
unpod.ai/spaces/test-calls-f1o3vprb/live-call/
LIVE
Ops console
24 active · updated live
Active
24
Healthy
17
Warning
5
Danger
2
DANGER · ESCALATE
Divyanshu Kapoor
Refund stuck for 9 days, customer escalating.
04:21 live
WARNING · WATCH
Sneha Iyer
Asking pricing for a 3BHK - repeated 3×.
02:14 live
HEALTHY
Rohan Mehta
Booking confirmed - moving smoothly.
01:58 live
HEALTHY
Anita Saxena
Routine reorder - closing shortly.
00:48 live
Call analytics
scored automatically, per call
Total
9,013
Connected
5,829
Interested
75
Failed
797

Call activity - peak times

Sentiment

Positive 8.9%
Negative 1.7%
Neutral 89.4%
Search here...
JO
Jobanjeet
↗ 83607*****
08:11 PM
HA
Harshita
↗ +9199…97
12:25 PM
HA
Harshita
↗ +9199…97
Yest.
BL
Bhanwar lal
↗ 63767*****
Yest.
HA
Harshita
↗ +9199…97
Yest.
Call overview
Jobanjeet · today, 08:11 PM
JO
Jobanjeet
83607*****
↑ Outgoing✓ Completed
Agent Saanvi asked about the child's preschool admission. The child is only four months old - not yet eligible - so the agent offered to check nearby options and asked for the area and pincode to follow up.
Outcome
Follow-Up Needed
Interest level
Interested
Sentiment
Positive
Engagement
High
Duration
4 Min 31 Sec
Tone
Friendly
Unpod
Overview
Telephony
Overview
Numbers
Trunks
Calls
Speech
Agents
Playground
Notifications
Settings
Unpod TVs
Telephony overview
across all numbers
Wallet balance 11,746.01 bits
Total
1,380
▲ 100.9%
Inbound
133
▼ 8.3%
Outbound
1,247
▲ 130.9%
Spend
$16.14
▲ 100%

Usage overview

Inbound vs outbound

Inbound Outbound
Search here...
+9180715*****
+9180715*****
+9192288*****
Number configuration
+91 80715 *****

Unpod Bridge

1remain: 7
my-support-agent ▾
✓ Configuration saved
FAQ

Things enterprises usually ask.

IVRs follow rigid menus; call centers bill by the seat-hour. An Unpod AI Identity is a reasoning agent - it researches the contact before dialling, adapts mid-conversation to objections, and writes outcomes back to your CRM, helpdesk, calendar and Slack. Each Identity owns a real dedicated number that can dial out, receive inbound calls, send WhatsApp and reply on email - so one Identity replaces a small SDR/CX pod, not a single keypress menu.
A working POC on your own data and number runs in 24–48 hours. Most enterprise customers reach production in 7–14 days. Onboarding covers telephony provisioning (SIP / DIDs), CRM and helpdesk integration, voice + persona tuning on a recorded sample of your reps, and a sandbox for QA. Day 14 is a hard target - if we miss it, the engagement is on us.
Yes - the orchestration runtime, agent SDK and SIP bridge are MIT-licensed and live at github.com/unpod-ai/unpod. You can self-host the full stack on your own LiveKit / SIP gateway. The hosted control plane, managed telephony, observability and enterprise SSO/audit features are commercial - pick one or the other, the agent code is the same.
English (US, UK, IN), Hindi and Hinglish out of the box, with 12 Indian regional languages (Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Punjabi, Gujarati, Odia, Assamese, Urdu, Bhojpuri) and 30+ global languages including Spanish, Portuguese, Arabic, French, German, Japanese and Bahasa. The agent can code-switch mid-call - for example, opening in English and switching to Hindi the moment the lead does. Voice quality uses neural TTS with sub-300 ms turn latency on Indian POPs.
You pay for talk-minutes and number rentals - not per seat. Public plans start at ₹4,999 / mo for 500 minutes plus one Identity, scale linearly through team plans, and Enterprise is volume-priced with committed minutes, dedicated POPs and SLAs. Telephony pass-through (carrier minutes, DID rental, WhatsApp business fees) is billed at cost. Free 14-day trial includes 200 minutes and one number - no card.
Data residency is available in India (Mumbai), US (Virginia) and EU (Frankfurt) - you choose at provisioning and we do not move it. Unpod is SOC 2 Type II audited, ISO 27001 certified, GDPR and India DPDP compliant out of the box, with a signed BAA available for HIPAA workloads. Call recordings, transcripts and PII are encrypted at rest (AES-256) and in transit (TLS 1.3). Enterprise contracts can deploy fully on-prem or in a customer-owned VPC with no egress to Unpod cloud.
Yes - every Identity has a configurable patch-in policy. You define triggers (low confidence, named-objection match, customer asks for a human, lead score above threshold) and the agent warm-transfers the live call to your AE / agent on Slack, Teams, mobile, or a web softphone - with a 10-second context brief in the rep's ear. The full transcript, sentiment timeline and proposed next-action land in the CRM the moment the call ends, whether the agent or a human closed it.
Unpod runs on a multi-carrier SIP fabric with active failover, peered with Tata, Airtel, Twilio and Telnyx in India and tier-1 carriers in the US/EU. Production SLA is 99.95% on the control plane and 99.9% end-to-end including media. We continuously load-test 50K+ parallel sessions and publish a live status page. Latency budget is < 700 ms round-trip from spoken word to spoken response, measured P95.

Carry the work to completion.

Reach a person on the channel they use. Hold context across a journey that waits. Take the next authorized action. Know that it landed.

Start buildingRead the docs
✓ Bring your own model✓ Bring your own channels✓ Provider-neutral by design✓ Typed, authorized actions
Conversational AI Platform for Businesses - Unpod AI